Новый шаг за шагом Карта для пинко

Новый шаг за шагом Карта для пинко

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The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play.

After the player had lodged a complaint, the casino had credited the deposit to his account. Consequently, the issue had been resolved and the complaint had been closed.

After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.

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The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.

He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.

Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system.

Вторая жалоба связана с коэффициентами, которые отдельным игрокам внезапно режут под корень – попутно отключая для таких игроков все бонусы.

С усиленной верификацией дела обстоят сложнее. через регистрации ее обычно не инициализируют – усиленную верификацию применяют только к тем игрокам, которых заподозрили в нечестной игре (вилки, договорняки, использование сторонних программ). В этом случае ваш аккаунт заморозят, минуя чего с вами свяжется служба безопасности – стоит только перестань созвониться с ними по видеосвязи и ответить перманентно ряд вопросов, обычно задают вопросы, связанные со ставками, которые вы совершали.

PinoCasino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology.

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and here it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.